I must say, customer service is still alive and well! I placed an order earlier this week, and it was scheduled to show up on Wednesday. Well to make a long story short, UPS showed it delivered and it wasn't delivered to my house.
I sent an email to Sucklebusters to inform them of the problem, so an investigation could be started. A couple hours later I got a phone call from Dan. I informed him of the situation, and he said he would look into the problem and get back with me. A short time after that he called me back to let me know what was going on, and then he said something that blew me away. He told me that if my package was not located by morning, he would send out a replacement order so I would have my product by the weekend. This is going well above and beyond anything I would expect from a business owner. This is the kind of thing that makes a business great! Granted the Sucklebusters product does fine on it's own, because nothing else I have found can compare, but this level of customer care pushes them over the top. I was truly humbled, and I will never go anywhere else for my BBQ needs.
Luckily my order was found later that night about 5 miles away, at an address completely different than mine, but that's another story about the poor service from delivery company's
Again, Thank You Dan, you are destined for greatness with that level of customer care!!!
Props to Sucklebusters!!!
Moderator: TBBQF Deputies
- fshnrob
- Wrangler
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- tex_toby
- Deputy
- Posts: 4703
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- Location: Van Alstyne, Texas
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Re: Props to Sucklebusters!!!
Another satisfied customer
20" x 40" Party Gator Pit
Custom Mobile Stick Burner
Summerset TRL 32" Built-In Grill
Weber Q2200
48" Custom Firepit
Bertello Pizza Oven
I can't always please everybody. I'm not bacon.
Custom Mobile Stick Burner
Summerset TRL 32" Built-In Grill
Weber Q2200
48" Custom Firepit
Bertello Pizza Oven
I can't always please everybody. I'm not bacon.
- Davidtxs
- Bandolero
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- Location: Plano TX
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Re: Props to Sucklebusters!!!
Ya know we are pretty darn lucky to have admin like Dan Ive been joining some other forums and man some of them are tuff
thanks
Dan
thanks
Dan
When I grow up I wanna be EITHER
Jethro Gibbs thats TW0 B's Second is for
OR
Redneck Cooker "watch out Trigg"
So If any teams want a reasonable website let me know
Jethro Gibbs thats TW0 B's Second is for
OR
Redneck Cooker "watch out Trigg"
So If any teams want a reasonable website let me know
- Gator
- Sheriff
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- Joined: Mon Dec 11, 2006 3:53 pm
- Location: Coppell, TX
- Contact:
Re: Props to Sucklebusters!!!
Rob, you are very welcome. Hopefully we can get ups to actually deliver it to your house next time!
Our policy is to replace your order if there are any issues - no questions asked.
Enjoy and thanks,
Dan
Our policy is to replace your order if there are any issues - no questions asked.
Enjoy and thanks,
Dan
Gator
"I won't tolerate rude behavior" - Woodrow F Call
"I won't tolerate rude behavior" - Woodrow F Call
- Davidtxs
- Bandolero
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Re: Props to Sucklebusters!!!
"Hopefully we can get ups to actually deliver it to your house next time!"
can they really do that?
WOW what a concept
can they really do that?
WOW what a concept
When I grow up I wanna be EITHER
Jethro Gibbs thats TW0 B's Second is for
OR
Redneck Cooker "watch out Trigg"
So If any teams want a reasonable website let me know
Jethro Gibbs thats TW0 B's Second is for
OR
Redneck Cooker "watch out Trigg"
So If any teams want a reasonable website let me know
- bsooner75
- High Plains Smoker
- Posts: 8537
- Joined: Mon Jan 16, 2012 5:34 pm
- Location: Little Elm, TX
- Contact:
Props to Sucklebusters!!!
Cooked my first rack of ribs using suckle buster products and I was very pleased. Good product guys.
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- Gator
- Sheriff
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- Joined: Mon Dec 11, 2006 3:53 pm
- Location: Coppell, TX
- Contact:
Re: Props to Sucklebusters!!!
Gator...loves...reebs.
Gator
"I won't tolerate rude behavior" - Woodrow F Call
"I won't tolerate rude behavior" - Woodrow F Call
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